As a small business, one of the main questions you’re likely to ask is ‘could technology enhance my operation?’ In most cases, the answer to this question is yes. We live in an increasingly digital society. This means that unless you want to exclusively sell your product face-to-face and write all of your invoices, receipts and correspondence by hand, even the smallest of businesses need a web presence and robust IT support infrastructure in order to be successful. But we also understand that no small business wants to pay out for services that they simply won’t use or don’t need. So, with that in mind, here is a comprehensive look at the IT support that all small businesses are likely to need to succeed:
Antivirus Protection
An antivirus product is a program that is specifically designed to detect and remove viruses and other kinds of malicious software (sometimes referred to as malware) from your computer or laptop. If you use a computer for any aspect of your business (whether you operate a website, or simply use your computer to check emails from clients) then it's important that your computer has antivirus protection installed.
Businesses need to have antivirus protection because this is the main way in which you can protect yourself from viruses, spyware, and phishing scams. Many of these viruses and scams are designed to infiltrate your digital systems and can then steal, misuse or corrupt information, including personal or private information about your clients or customers. IT support can be used to install antivirus protection and ensure that it is regularly updated.
Email Support
Email marketing and promotional emails with enticing calls to action are the bread and butter of many small businesses: If this is true of your business, then you should consider utilising IT email support. Small businesses should use business-class email hosting services and ensure that they only work with reliable email servers to ensure that their customers are always able to reach them and that they never have to worry about emails that are slow, delayed or lost.
Email is an essential form of business communication. Having a business email is a key way to ensure that your customers have access to dedicated customer service, security and support. A dedicated business email will elevate your business communication, and you should protect this by enveloping it in an IT support service.
The Implications of Not Having IT Support
Still not sure if IT support is right for your business? Perhaps you should consider the implication of losing your business's online assets. If your website or email networks collapse for even a short amount of time, then this could not only prevent customers from finding you, but it could also deter existing customers from returning to your website. Slow websites, Wi-Fi issues, viruses and email issues can all act as similar deterrents, leaving you open to cybersecurity issues and preventing loyal customers from returning. Is this a risk that you’re prepared to take? If not, your small business needs IT support, and Easy Business IT is perfectly placed to help. Why not contact us by emailing [email protected] for a quote today?